Mustang Specialists
Mustang Specialists
1. Does my part have a warranty?
Warranty Information
Most parts we sell carry a manufacturer’s warranty. The warranty paperwork will be included with your order. You can also find the warranty details on our website in most cases.
2. Do I have to pay for return shipping?
The Cost of Return Shipping
For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shipping cost.
1. When will I get my refund?
Refund Time Estimates
It will take a few days to process your refund. It depends on the type of return you are doing. Refunds should process within 7 business days.
2. What is a restocking fee?
Our Restocking Policy and Fees
Products that are more than 90 days old -OR- show evidence of wear or use, are subject to a restocking fee.
3. Does my part have a warranty?
Warranty Information
Most parts we sell carry a manufacturer’s warranty. The warranty paperwork will be included with your order.
4. What is your return policy?
We back up every item we sell: If you're not satisfied with our products or our service, we'll refund your money. Just return any new or unused part within 30 days and we'll refund the purchase price.
5. How do I track my return shipment?
Track Your Return Online
We recommend that you get a receipt when you drop the return package off with the shipping company. If you use our return shipping label, then you will be able to track the shipment through the shipping company’s website.
6. Do I have to pay for return shipping?
The Cost of Return Shipping
For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shipping costs.
7. How will I get my refund?
Refund Payment Methods
Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been.
8. How long does the returns process take?
Return Process Time Estimate
In most cases, it will take 7-10 days to process your return and issue a refund. However, it depends on what you are returning and why you are returning it.
1. How do I return an item from Canada?
Canadian Return Instructions
In order to save you shipping costs and the hassle of going through customs, we consolidate Canadian returns at a FedEx facility. They take care of all the customs paperwork and then send the items to Peters Performance.
2. Does my part have a warranty?
Warranty Information
Most parts we sell carry a manufacturer’s warranty. The warranty paperwork will be included with your order. You can also find the warranty details on our website in most cases.
3. What is your return policy?
We back up every item we sell. If you're not satisfied with our products or our service, we'll refund your money. Just return any new or unused part within 90 days and we'll refund the purchase price.
4. Can I return a part to your retail store?
Retail Return Instructions
You can return your item directly to our retail location in Albany, GA even if you bought it online or over the phone. Our staff will be happy to assist you.
5. Do I have to pay for return shipping?
The Cost of Return Shipping
For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shipping cost.
6. How do I start a return?
Return / Exchange Instructions
In most cases, you can make your return online even if you checked out as a guest or over the phone. If you're having trouble with the online return process, please contact us.
1. What is a core charge?
Definition
A core charge is a fee that is added to the price of some parts. Items with a core charge contain components or materials that can be reused to make a new part. Starters, steering boxes, and water pumps are just a few examples of parts that may have a core charge.
2. How do I return a core?
Core Return Instructions
Most cores can be returned to us using the Online Return Process. However, there are some special cases. Please contact us for additional details.
3. How much is the core charge?
See the Core Charge Amount on Our Website
If the part you are looking at has a core charge, the amount can be found in these locations: Click the "Core Charge" link (under the estimated ship date) in search results.
4. Do I have to pay for return shipping?
The Cost of Return Shipping
For most returns, if you use our return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. However, if we were at fault in some way and caused the return, please Contact Us and we will waive the return shipping cost.
5. How do I start a return?
Return / Exchange Instructions
In most cases, you can make your return online even if you checked out as a guest or over the phone. If you're having trouble with the online return process, please Contact Us.
6. How do I use "Order Status Lookup"?
Find Previous Orders With or Without an Account
You can still look up an order even if you checked out as a guest or any other way. You DON'T need an account! You will need the order/invoice number from a digital confirmation or your paper invoice. Order Status Lookup will allow you to: Check the status of your return
Hours: 9:00 AM-5:00 PM (Mon-Fri) Closed: Sat-Sun
Address: 408 Sands Drive, Albany, Ga. 31705
Phone Number: (229) 878-1222
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